Definitions
Some of the words you’ll see have very specific meanings, so please check with us or ask if anything is not clear
About these terms
- When you complete your Booking, you accept these Terms and any other terms that you’re provided with during the booking process.
- If any authority decides that some of these terms are unlawful, the rest of the terms will continue to apply.
- These Terms are laid out as general terms, for all types of Travel Experiences.
Accommodations
If there’s any mismatch between general and specific terms, the specific terms will apply.
- The English version of these Terms is the original. If there’s any dispute about the Terms, or any mismatch between the Terms in English and in another language, the Terms as they appear in English will apply, unless local law requires otherwise. (You can change the language at the top of this page.)
About Houzez.co.ke
- When you book an accommodation, flight or attraction, houzez.co.ke provides and is responsible for the Platform – but not the Travel Experience itself.
- We work with companies that provide local support services (e.g. Customer Support or account management). They don’t:
control or manage our Platform
have their own Platform
have any legal or contractual relationship with you
provide Travel Experiences
represent us, or enter into contracts or accept legal documents in our name
operate as our ‘process or service agents’.
Our Platform
- We get information from Service Providers, and we can’t guarantee that everything is accurate – but when providing our Platform, we take reasonable care and act with professional diligence. Unless we’ve failed to do so, or have been negligent, we can’t be held responsible for any errors, interruptions, or missing bits of information. Of course, we’ll do everything we can to correct/fix them as soon as we become aware of them.
- We’re always working to improve our customers’ experience with houzez.co.ke. So sometimes, we show different people different designs, phrasings, products, etc. to find out how they react. As a result, you might not come across some services or conditions when you visit our Platform.
- Our Platform is not a recommendation or endorsement of any Service Provider or its products, services, facilities, vehicles, etc.
- We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Travel Experience.
- To make a Booking, you may need to create an Account. Please make sure all your info (including payment and contact details) is correct and up to date, or you might find you can’t access your Travel Experience(s). You’re responsible for anything that happens with your Account, so please don’t let anyone else use it, and please keep your username and password secret.
- We will show you the offers that are available to you, in (what we think is) the right language for you. You can change to another language whenever you like.
- Unless otherwise indicated, you need to be at least 18 to use the Platform.
Our values
- You will:
- Abide by Our values
- Comply with all applicable laws
- Cooperate with any anti-fraud/anti-money laundering checks we need to carry out
- Not use the Platform to cause a nuisance or make fake Bookings
- Use the Travel Experience and/or Platform for their intended purpose
- Not cause any nuisance or damage, and not behave inappropriately to the Service Provider’s personnel (or anyone else, for that matter).
Prices
- When you make a Booking, you agree to pay the cost of the Travel Experience, including any charges and taxes that may apply.
- Some of the prices you see may have been rounded to the nearest whole number. The price you pay will be based on the original, ‘non-rounded’ price (although the actual difference will be tiny anyway).
- Obvious errors and obvious misprints are not binding. For example: if you book a premium car or a night in a luxury suite that was mistakenly offered for €1, your booking may be cancelled and we’ll refund anything you’ve paid.
- A crossed-out price indicates the price of a like-for-like Booking without the price reduction applied (‘like-for-like’ means same dates, same policies, same quality of accommodation/vehicle/class of travel, etc.).
Payment
For some products/services, the Service Provider will require an Upfront Payment and/or a payment taken during your Travel Experience.
If we organise your payment, we (or, in some cases, our affiliate) will be responsible for managing your payment and ensuring the completion of your transaction with our Service Provider. In this case, your payment constitutes final settlement of the ‘due and payable’ price.
If the Service Provider charges you, this will usually be in person at the start of your Travel Experience, but it could also be (for example) that your credit card is charged when you book, or you pay when you check out of your Accommodation. This depends on the Upfront Payment policy of the Service Provider as communicated to you in the booking process.
If the Service Provider requires an Upfront Payment, it may be taken or pre-authorised when you make your Booking, and it may be non-refundable. So before you book, please check the Service Provider’s Upfront Payments policy (available during the booking process), which we don’t influence and aren’t responsible for. This does not affect your rights if you have any problems with your Travel Experience – please refer to ‘What if something goes wrong?
If your payment method is denominated in a currency* that is different to the payment currency, your bank or payment method provider (or their payment services providers) may charge you additional fees. For example, this could happen if your credit card is in Euros but your hotel is charging you in dollars. If this is going to happen, we’ll inform you during the booking process.
* This just refers to the default currency of your payment method.
If you know of or suspect any fraudulent behaviour or unauthorised use of your Payment Method, please contact your payment provider as soon as possible.
If the currency selected on the Platform isn’t the same as the Service Provider’s currency, we may:
Pay In Your Own Currency. We (and/or one of our affiliates) may provide you with the ability to pay for your Booking in your own currency (your ‘Home Currency’), based on your location and/or account setting – and in respect of this service only, we do this as principal, rather than as agent for the Service Provider.
Where you use this service, you agree to the following terms, which are separate to your contract with the Service Provider related to your Travel Experience. The Service Provider is not involved in the provision of the Pay In Your Own Currency service and is not party to the following terms, which do not give you any extra rights under your contract with the Service Provider. If you choose to pay in the Service Provider’s currency, the following terms don’t apply.
For the avoidance of doubt, when you use Pay In Your Own Currency, we are simply enabling you to make payment in your own currency while we ensure that the Service Provider is paid in their local currency. As such, you are not making payment in one currency and receiving another currency.
If you choose to use Pay In Your Own Currency, all fees and charges from us for use of the Pay In Your Own Currency service either (a) are included in the exchange rate or (b) appear as a separate line item (included in the total price displayed where applicable) during the checkout process.
The exchange rate is determined at the time the total payment (or estimated total payment) is displayed during the checkout process – and where applicable, the total price displayed will be the amount charged by us to you. Just to be clear, certain fees and charges that are part of the total price displayed will, however, be collected directly by the Service Provider. We will tell you during the checkout process when this is the case.
If you cancel a reservation within any permitted cancellation period which may apply, we will refund you the exact same amount we initially charged you (inclusive of any applicable fees in relation to the Pay in Your Own Currency Service).
We will store your Payment Method details for future transactions after collecting your consent.
